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jonnyleroux
New User
United Kingdom
15 Posts |
 Posted - 2009/11/28 : 11:35:20
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i've noticed the last couple of times i've reinstalled FTgate from a backup that the words tend to get mixed up. this time all of the bad words have gone, some of the safe words have gone and some of the bad words are in the safewords list.
i'm sure i'm not going mad and am reasonably confident this has happened a couple of times at least when recovering from a backup.
any ideas?
Jonny |
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richard
Forum Admin
5119 Posts |
Posted - 2009/12/02 : 11:42:37
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| I think there must have been some corruption in the index list for the words. We are chnaging the backup format to resolve this problem. |
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/02/17 : 21:21:15
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still seeing a problem with the safewords. every so often (maybe when the server reboots?) the safewords list "reverts" to a previous list (ie it loses a load of entries).
most annoying - unfortunately I can't seem to isolate what's triggering it.
Jonny
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/02/20 : 15:06:08
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more info. the server has NOT been rebooted since my last post, and yet i've just logged back onto to FTGate admin and spotted that the safewords list is "out of date" again.
the service hasn't been restarted either - so really not sure what's going on!
Jonny
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richard
Forum Admin
5119 Posts |
Posted - 2010/02/22 : 07:24:08
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| Are you using V6.3.001? |
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/02/22 : 09:58:19
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yes, but now you mention it, I think it may have updated to 6.3.001 in the last 48 hours so i'll keep an eye on it now and let you know if it happens again.
cheers,
Jonny
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/02/27 : 17:55:01
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it's happened again :-(
i only noticed it's happened because I lose an email to the spam folder which contains a safe word, so I log onto FTGate Admin and notice the safeword list is an old version.
how very odd!
Jonny
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meredithd
User
United Kingdom
102 Posts |
Posted - 2010/03/05 : 07:55:33
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| Jonny, I have noticed this is the same issue for me as well! Except for me it dumped the bad words all together and was blank. I had to reload from a text file I had saved with them. I also had all of my SPAM rules dissapear too, then rebooted and they came back. |
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richard
Forum Admin
5119 Posts |
Posted - 2010/03/05 : 07:58:55
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Both of these are sounding like a corruption of the main dictionary used by FTGate to manage all the safe words/bad words/ubeblock.
I would normally expect a restore of the database from a backup to fix the problem as this builds a new index. If this doesnt work it may mean having to remove the dictionary completely and build a new one. |
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meredithd
User
United Kingdom
102 Posts |
Posted - 2010/03/05 : 20:08:59
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| HI Richard, I'm one of the folks you recently helped where i had to do a rebuild with a backup and it didn't work. So something is very funky... |
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/03/06 : 11:33:18
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Richard,
How do i remove the dictionary altogther then? I assume I can re-import the safewords from the text file once it's restarted?
Jonny |
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jonnyleroux
New User
United Kingdom
15 Posts |
Posted - 2010/03/06 : 14:57:48
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OK more info. I can actually recreate this bug consistently just by restarting FTGate - every time i restart it reverts to an old version of the Safewords list.
Jonny |
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richard
Forum Admin
5119 Posts |
Posted - 2010/03/08 : 10:01:50
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If you have this problem then pleae send a copy of your latest backup to me. I will see if I can find a cause by comparing the resulting restores.
Send them as a zip please to support@ftgate.com |
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Topic |
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Safewords/Bad Words import bug?
